Stitchfix.com is a personal styling platform that creates customizable wardrobes for its clients. Founded in 2011 by Erin Morrison Flynn and Katrina Lake, the company has a total asset value of $616 million and an evaluation of $1.6 billion.
Originally known as Rack Habit, the company started off catering only to women. It quickly expanded its horizons to men’s clothing, maternity wear, children’s clothing, plus size, and petite clothing. Stitch Fix reviews praise the company for their highly recommended stylists and data scientists who work together to create a personalized clothing package that can be delivered to your doorstep.
Is this service truly worth the $28-$250+ price tag? Or is it overrated? In this concise Stitch Fix review 2022, we take a deeper look at their closet.
How Does Stitch Fix Work?
The concept of a personal shopper can be quite strange for some people. Luckily, reviews on Stitch Fix claim that this service is extremely easy to use and straightforward. The landing page, Stitchfix.com, divides the process into four easy steps.
- Choose your price range, style, and size
- Pay a once-off styling fee of $20
- Receive a package with a free return envelope included
- Try on the pieces at home and return those you don’t like
We created a compact guide clearly outlining the buying and ordering process:
The entire sign-up process takes between 10-15 minutes:
- Go to the Stitch Fix site and answer a few styling questions like “how do you feel about shopping?” and “how often do you try out new trends?”.
- Then provide your email address or sign in via Facebook.
- Add your ZIP code.
- Choose your style category (women, men, kids).
- State your reason for using Stitch Fix (to try new items, for expert styling advice, etc.)
Stitch Fix reviews by women report that the client questionnaire is extremely thorough. In our research, we’ve come to find that this statement is true. You can expect the following questions in the questionnaire.
- Answer Yes/No/Somewhat questions by looking at pictures of outfits.
- Answer Rarely/Sometimes/Often questions regarding your fashion sense.
- Answer other relevant styling questions in order for the stylist to get a good idea of what kind of clothes you prefer and which items you don’t want to receive. Other preferences like fabrics, patterns, and shoe styles can also be stipulated.
- Add personal sizing information (height, weight, shoe size, blouse, jeans sizes, etc.) Stitch Fix provides a complete sizing chart that has loads of sizes ranging from petite to plus size, and you can find a lot of positive plus size stitch fix reviews from its customers. The complete sizing chart provides a great guideline for all the available sizes.
- Pregnant women can add their due date as well.
- You also have the option to add notes to your stylist.
Select your budget for the different categories (Tops, Bottoms, Jackets & Coats, Dresses, Shoes, Accessories, and Jewelry). Budget options are from $0-$50, $50-$100, and increase with $50 from thereon.
- Upon completion of the thorough questionnaire, you can choose your subscription option and delivery date.
- Complete your payment via debit/credit card or Paypal.
- Add shipping details.
- And pay a first styling fee of $20.
Wait for your box to arrive within 2 weeks.
Choose the clothes you’d like to keep. Check out and pay through your online profile.
Subscription Plans and Costs
Boxes are sent according to the frequency you choose. The following options are available:
- Every 2-3 weeks
- Every Month
- Every 2 Months
- Every 3 Months
Now let’s go deeper into the stitch fix prices review and see what is offered for the price. You can cancel your subscription at any time through your online profile. You’ll be charged a $20 styling fee each month, that will be credited to the items you choose to buy. Clients can choose a once-off service, without subscribing to any of the above plans.
Stitch Fix prices are very straightforward. You can choose your budget upon checkout and can increase or decrease how much you spend every month. Once the box arrives at your doorstep, you have three days to decide whether you want to keep or return the items.
You will only be charged for the clothes you decide to keep. If you keep all the garments, you will receive a 25% discount. Clients are charged as soon as they submit their order through the ‘Shop’ tab. When purchasing from eCommerce stores you can always use a zero annual fee credit card or a no-interest credit card to make purchases more affordable. And If you are a student, you can always use your student credit card.
In the past, clients have been charged the full amount for the clothes they neglect to return within a certain period of time. This has given Stitch Fix bad reviews, but still hasn’t hurt their return terms are clear and the client service teams are always ready to assist and solve any problem.
Along with stylist picks, customers can add extras. This service is available to men and women. Unfortunately, there are no extras for children. You can ‘View Extras’ on the home page and add them to your cart before your stylist starts working on your order. You’ll receive these items with your next package.
Additionally, customers can purchase a Stitch Fix gift card via mail, email, or a print-at-home version. Gift cards can also be bought through retailers like Speedway, Kroger, and Giant Eagle.
Shipping and Packaging
Stitch Fix uses USPS and FedEx to ship to all 50 U.S. states as well as the U.S. territories. Once your package has been shipped, a tracking number will be sent to your email address. The company aims to achieve guaranteed arrival dates.
In some cases, items come from different locations, which means that you’ll receive separate packages. Each package will include a return label.
The great thing about Stitch Fix’s shipping is that it is all free, no matter whether it’s returning or receiving.
With almost 8,000 employees, the company has a decent customer service team available. A 24/7 customer service is available to current and potential clients. You can email the team at firstname.lastname@example.org, click on the ‘Chat’ icon at the lower right corner of their website, or contact them through an online contact form.
Honest Stitch Fix user reviews have reported that emails are usually answered within 24 hours. Their team answers query only via email and chat support, as no contact number is available.
Pros and Cons
At first glance, the following pros and cons of Stitch Fix stand out:
|Offers clothing boxes that cater to men, women, children, maternity, petite, and plus-size clients||Discounts are only offered when you buy more than 5 pieces|
|A Stitch Fix gift card option is available||A $20 styling fee is charged whether you decide to return the clothes or not|
|A convenient way to shop for clothing without going to the store||Stitch Fix customer reviews complain that the cost of the clothes offered by the exclusive Stitch Fix brands are a bit steep, there are cheaper options available from lower range brands|
|Personal stylists are available to help you spruce up your closet||Only available in the U.S.|
|All clothing is of great quality|
|They offer a discount through their referral program|
|Exchanges, shipping, and returns are free|
|The company offers over 1,000 clothing brands|
|Personalized experience catering to your style and preferences|
Stitch Fix Reviews and Testimonials
Maybe you’re wondering, are Stitch Fix clothes of good quality? All you have to do is look at the hundreds of credible Stitch Fix reviews from 2022 and testimonials by satisfied clients. The fact that Fast Company profiled Stitch Fix as one of the 50 Most Innovative Companies of 2019, shows that the combination of data science, A.I. machine learning, and styling is a successful combo.
With the added bonus of its expert fashion advice, Stitch Fix outfit reviews are mostly very positive. Facebook, Trustpilot, Indeed.com, and many personal customer reviews don’t give the service less than a 3.2-star rating.
Most Stitch Fix bad reviews and complaints are about the size, fit, and, occasionally, the quality of the garments.
Stitch Fix Alternatives
Stitch Fix vs Gwynnie Bee
These two services are quite different. Namely, Gwynnie Bee is mostly a clothing rental service, while Stitch Fix offers you clothes to buy. The other difference is that Gwynnie Bee has a monthly fee and unlimited rental option, and according to our StitchFix.com review each box comes with a $20 styling fee. You can read more about the Gwynnie Bee review article we have prepared.
Stitch Fix vs Trunk Club
Stitch Fix and Trunk club both ship clothes according to your profile. Both services include a bag and prepaid shipping label for your returns.
Stitch fix gives you 3 days while Trunk Club gives you up to 5 days to decide what you want to buy and what pieces you want to return. But one of the biggest differences between these two services is the price itself. Trunk Club offers only 3 budget ranges starting from $50 to +$200. While Stitch Fix price range starts from $28 to +$200. You can read more about Trunk Club as we have prepared a detailed review about it.
Stitch Fix vs Wantable
Both services started in 2011 and both offer personal styling service. There are few more differences between both services. Stitch Fix sends up to 5 items of clothing, while Wantable sends up to 7 to its members. Stitch Fix offers 25% of the total order if you decide to keep all the 5 items, and Wantable offers 20% if you decide to keep 5 out of 7 clothing items.
When it comes to prices, Stitch Fix for women’s and men’s clothing range from $25 up to $500 while for kid’s clothing the prices start at $10. For Wantable products, prices range from $50-$100 per item. Both services have a $20 fee. You can read the full Wantable review article we have prepared so you can decide which service is more suitable for you.
Is Stitch Fix Worth It? – The Verdict
According to our research and a lot of stitchfix.com reviews, we can clearly state that Stitch Fix is totally worth it. You get an online personal stylist and shopper and receive a monthly box with an entire outfit customized according to your needs. The biggest advantage that the company offers, is that you can return any garments, shoes, or jewelry that isn’t your cup of tea – without paying any shipping fees.
Stitch Fix boxes cost differently, depending on your budget choice. The company even gives a 25% discount upon checkout if you take all 5 items. As a leader and frontrunner in the personal online styling niche, it works with over 1,000+ clothing brands and 2,000 personal stylists. The numerous great Stitch Fix reviews support the verdict that it’s definitely worth the price tag.