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Maggie of Medford, MA Verified Reviewer
Original review: Feb. 9, 2023
I purchase quite a few clothes online and Stitch Fix by far is the worst. The customer service is so awful it’s obvious it’s on purpose so they never have to deal with customers issues. The whole system is a complete rip off. I’m shocked they are still in business to be honest.
2 people found this review helpful
wren of Gibsonton, FL Verified Reviewer
Original review: Dec. 21, 2022
My cousin told me and my sister about Stitch Fix. She even raved about it. My sister has already ordered and received her fix, she was so disappointed at the hideous selection she received she cried. I thought surely this is a mistake so I signed up and ordered a fix which was supposed to arrive December 23rd, 2022, apparently my fix won’t be arriving at all. As for me being a first time customer, scheduling my fix only to have my account suspended without any explanation at all makes me even more leery about your company. I was looking forward to having a cute outfit to wear for Christmas but all I get was a cheap automated response and a dreaded shopping trip added to my list.
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Maryanne of Kenilworth, NJ Verified Reviewer
Original review: Oct. 27, 2022
In my most recent box, the stylist sent five dresses that were too big for me and too matronly, so I didn't keep any of them. Their customer service department would not refund my $20 stylist fee, even though the stylist didn't listen to my requests. I am a petite woman with a toned back and they kept sending oversized blouses and dresses. Why do I have to pay $20 when they messed up? I would like a refund but they won't send me one. Now I will consider them a scam company. All those $20 stylist fees add up!! Do not use this company. You will not be satisfied.
4 people found this review helpful
Margaret of Dundee, IL Verified Reviewer
Original review: Sept. 29, 2022
I signed up about two weeks ago. They wanted to send my first box September 30 but since I will be gone over this weekend until October 2 I changed the date to October 4. Today I received an email from FedEx that they had the package and would deliver it on October 1 when I will be out of town. The Stitch Fix site still says it will be delivered on October 4 the date they have repeatedly told me. I can’t contact anyone at Stitch Fix. They sent an email In response to my communication about this problem that they would respond in 48 hours or less. This doesn’t help me as I will be out of town. They promise you a dedicated stylist whom you never hear from. They could send me gold encrusted outfits at this point and I wouldn’t deal with them. Buyer Beware!
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Ashley of Colorado Springs, CO Verified Reviewer
Original review: March 30, 2022
Pros: I got a few new blouses and a dress that I like very much, inspiration for cultivating a new wardrobe. Cons: The website is very difficult to navigate and you cannot easily search for what you want. If you find an item you like, it is sold out in days or weeks. The quality is only okay but the price tag looks like $40 for an Old Navy quality shirt, $65 for a jersey dress - not kidding. You cannot read reviews of items before you receive them, so while you may like an item out of the box, you have no way of knowing if it will hold up well, if it is likely to shrink, etc. The stylists are not great. I asked for modest dresses and was sent just one and it fell inches above my knees, totally inappropriate by my standard.
Almost all dresses to be found on this website are like this - modest neckline, fabric, etc. but basically a mini-shirt in length, which if you are not a 22 year old is infuriating. Returns take weeks to process. A pair of shoes I really loved and bought, in a matter of 2 months are peeling at the heels and wearing prematurely - and they cost $40. All in all - don't waste your time or money. It's a fad and offers the illusion of ease of shopping with poor execution.
14 people found this review helpful
Tammy of Las Vegas, NV Verified Reviewer
Original review: Dec. 8, 2021
Kudos to all the Stitch Fix staff and stylists. I was a customer for under 4 months and enjoyed being surprised at the choice of clothes. Most of the choices worked for my age, body type and fashion, but some did not, so I requested to be taken off their mailing list. I received an incredible message from Alexandra, Stitch Fix Client Support who listened to my needs and requests and invited me to sign back up when I was ready. I was very impressed with the quick response and knowing I wouldn't be receiving unwanted emails or packages. I have referred Stitch Fix to several friends and am sure they will be more than pleased with the service.
6 people found this review helpful
Judith of Avinger, TX Verified Reviewer
Original review: July 26, 2021
I wish I would have paid attention to other reviews before signing up. Items look like they were randomly picked up at a discount store and then slapped with an expensive price tag. A family emergency called me out of town and I was not able to return the box by the return date. No response to my email (could not find a phone number on their website). Last straw was a pair of shoes with the fake leather peeling off. They charged me $69.00. So, my advice is save your money. The items I have been sent could have been ordered off Amazon and I would get exactly what I want, easy returns, and no styling fees. Total rip off.
25 people found this review helpful
Pauline of Bridgewater, MA Verified Reviewer
Original review: July 20, 2021
I love getting the surprise monthly or quarterly but so many of the clothes I kept are just not great quality. The mixed material shirts stain with anything touching the material. Hand cream on your hands, water dripping from a water bottle, anything. I got one that that got little balls all over it. Um, I have kept shirts that have stretched, shrunk, gotten balls, etc. I have a lot of higher end pants that have held up but the tops just are not the best.
12 people found this review helpful
Elizabeth of Oak Park, IL Verified Reviewer
Original review: July 8, 2021
I gave this service a good try: several months and several fixes. I took all the quizzes, added my Pinterest board, filled out my profile to describe what I was looking for to the best of my ability, and rated things regularly in the style shuffle. Sadly, I completely agree with another reviewer who stated that her fixes seemed to be styled for someone 20 years older and 20 lbs. heavier, with looks straight out of Dress Barn. I received similarly bland, frumpy clothes in drab tones and ugly prints, despite making my preferences for fitted looks and bold colors as clear as possible. It seemed like all my preferences were either completely ignored or they made a point to send opposite things. Overall, it left me wondering if they just send the same things to everyone based on an age group, or if maybe this service is meant for older women than me at 37.
In my style profile, I asked specifically for styles that are fitted at the waist because I'm an hourglass size 8 with a large bust. Billowy tops make me look enormous or even pregnant. Still, I got all loose, billowy tops and long, boxy cardigans designed to hide the whole body as much as possible. Specified that I wanted to downplay my arms and highlight my cleavage, and got tons of sleeveless, high-neck items (which were also oversized.) Noted that I didn't like wedges, and to never send those, but the only pair of shoes they ever sent me were wedges. Noted that I'm done with skinny jeans, got sent skinny jeans only. I could go on and on this way, but you get the point.
I tried revising my preferences each time, sent them kindly-worded constructive criticism because I'm not going to be rude to anyone ever, but their picks kept getting worse until they eventually sent me a fix of 5 things I just totally hated and then I was done with Stitch Fix. They got a second star added because Stitch Fix customer service was great to me when one of my boxes got stolen, and because I did find a few items that I liked well enough to keep, even though I wasn't really wild about anything they sent.
21 people found this review helpful
Brittney of Russellville, TN Verified Reviewer
Original review: June 23, 2021
I signed up hoping to refresh my clothes as well as my daughter’s. I was charged two stylings fees almost immediately. I tried signing into my account to track the boxes about a week later, only to find out my account had been deactivated! No explanation whatsoever, & they charged me for something I won’t even be receiving now! I have called, sent emails, & dm’s with NO answer. My account was charged styling fees for two boxes then closed with no explanation.??? THIS IS NOT HOW YOU TREAT CUSTOMERS - the reviews on Facebook show they have a history of charging customers for items they haven’t received, so this company definitely needs to be looked into further! Stealing from people right now after a global pandemic is just sickening!
14 people found this review helpful